Privacy Policy

This privacy policy explains how Bottega d'Argilla collects, uses, and protects personal data when you use our online platform. We are committed to protecting your privacy and handling your data responsibly, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal data is Bottega d'Argilla.

Information We Collect

When you interact with our site, we may collect personal data you provide directly to us, such as when you fill out a contact form, register for a workshop, place an order, or subscribe to updates. This information may include your name, email address, postal address, phone number, and details related to your inquiry, order, or workshop booking.

We may also collect certain information automatically when you visit our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us understand how our service is used and improve it.

How We Use Your Information

We use the information we collect for various purposes:

• To provide and maintain our services, including processing orders, managing workshop registrations, and fulfilling bespoke requests.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you updates, newsletters, or marketing communications if you have subscribed or consented to receive them (you can opt-out at any time).
• To improve our site and services, understand user preferences, and analyze usage patterns.
• To comply with legal obligations and protect our rights and interests.

Legal Basis for Processing

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it:

• Performance of a contract: Processing is necessary to fulfill a service you have requested, such as processing an order or workshop booking.
• Your consent: We may process your data based on your clear consent, particularly for sending marketing communications.
• Legitimate interests: Processing is necessary for our legitimate interests, provided these are not overridden by your data protection rights, such as improving our services, preventing fraud, or ensuring site security.
• Legal obligation: Processing is necessary to comply with a legal obligation.

Sharing Your Information

We may share your personal data with trusted third parties who provide services on our behalf, such as payment processors, shipping companies, or IT service providers. These third parties are required to protect your data and use it only for the purposes for which it was shared.

We may also disclose your information if required by law or in response to a valid legal process, such as a court order or government request.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

Your Data Protection Rights

Under GDPR, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to collect and use personal information, including to understand usage patterns and personalize your experience. You can manage your cookie preferences through your browser settings.

Security

We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is completely secure.

Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

For any questions about this privacy policy or our data practices, please contact Bottega d'Argilla by writing to us at the following physical address:

Bottega d'Argilla
25 Via dei Fossi
Florence, Tuscany, 50123
Italy